Privacy Policy

1. Who we are

OyaOmore.com is operated by Oya Soulful Publications Ltd , which is the data controller responsible for the personal information described in this policy.

References to “Oya Omore”, “we”, “us” and “our” in this policy refer to the website operator and data controller identified above.

You can contact us about privacy or personal information at:

• Email: hello@oyaomore.com
• Postal address: 3 Press Print House, 9 Station Road, Maidstone, Kent, ME14 1QJ

2. Information we collect

The information we collect depends on how you interact with the website. It may include:

• your first name, surname or display name;
• your email address and other contact details;
• billing details supplied when placing an order;
• information about products purchased, order history, refunds and downloads;
• messages, enquiries and information you choose to send us;
• newsletter preferences, consent records and unsubscribe status;
• technical information such as IP address, browser type, device type, referring page and website activity;
• cookie preferences and information collected through permitted cookies or similar technologies; and
• any other information you voluntarily provide.

Please do not submit sensitive personal information through ordinary website forms unless it is necessary and we have specifically asked you to provide it.

3. How we collect information

We may collect personal information when you:

• subscribe to receive a free resource or email newsletter;
• place an order or download a digital product;
• contact us through a form or by email;
• leave a review, comment or other submission;
• create or use a customer account, where available;
• interact with emails we send; or
• browse the website.

Some technical information may be collected automatically by the website, hosting provider, security services and permitted cookies or similar technologies.

4. How we use your information

We may use personal information to:

• deliver requested free resources, digital books and downloads;
• process orders, payments, refunds and customer support requests;
• send service messages relating to an order, download or enquiry;
• send newsletters, reflections, book updates and offers where you have consented or another lawful basis applies;
• respond to messages and provide support;
• maintain records of consent, subscriptions and unsubscribes;
• administer, secure, maintain and improve the website;
• understand how visitors use the website, where permitted;
• prevent fraud, abuse and unauthorised access;
• meet accounting, taxation and legal obligations; and
• establish, exercise or defend legal claims.

We will not sell your personal information to third-party advertisers.

5. Our lawful bases for using information

UK data-protection law requires us to have a lawful basis for each use of personal information. Depending on the circumstances, we may rely on:

Where we rely on consent, you may withdraw it at any time. Withdrawal does not make earlier processing unlawful.

6. Email subscriptions and free resources

When you request a free Pocket Codex, subscribe to the newsletter or join another email list, we may collect your first name, email address, signup source, consent record and engagement information.

We use Flodesk to host forms, manage subscribers, deliver requested resources and send email communications. Information entered into a Flodesk form is processed through Flodesk on our behalf and may be stored using Flodesk’s service providers and infrastructure. Transactional or administrative emails generated by WordPress, WooCommerce or website forms may also be routed through SureMail and its configured email-delivery or SMTP provider.

Signing up may result in you receiving the requested resource along with occasional reflections, book updates and gentle offers from Oya Omore, where this was made clear at the point of signup.

Every marketing email will provide an unsubscribe option. You may also ask us directly to stop sending marketing emails.

We may retain limited information about an unsubscribe request so that we can respect your preference and avoid adding you back to marketing communications accidentally.

7. Orders, digital products and payments

Our online shop uses WooCommerce and may also use SureCart to manage products, customer information, orders, donations and digital downloads. Contact or enquiry forms may be processed through SureForms.

When you place an order, we may process information such as your name, email address, billing country or postcode, order contents, transaction status, download permissions and customer correspondence.

Payments may be processed securely through WooPayments, SureCart, Stripe or another payment provider presented at checkout. Payment providers receive the information needed to authorise and process your transaction.

We do not normally receive or store your complete payment-card number. Payment-card information is entered into and processed through the payment provider’s secure systems.

Order information may be retained where needed to fulfil purchases, provide downloads and support, process refunds, maintain financial records and comply with legal obligations.

8. Cookies and similar technologies

Cookies are small data files stored on or accessed from your device. The website may use cookies or similar technologies for purposes such as:

• keeping the website functioning correctly;
• maintaining security and preventing fraud;
• remembering shopping-basket or account information;
• remembering cookie choices;
• measuring website performance and usage; and
• supporting embedded forms, media or other third-party features.

Cookies that are strictly necessary for a service requested by you may operate without optional consent. Where consent is legally required for analytics, advertising or other optional technologies, those technologies should not be activated until you make a choice through the website’s cookie controls.

The website does not currently display a separate cookie-consent banner on its public pages. You can manage cookies through your browser settings. Disabling some necessary functions may affect how the website works.

We use Google Site Kit to connect Google services, including Google Analytics. These services may collect information such as IP address, browser and device information, referring pages and interactions with the website, using cookies or similar technologies. Google processes this information under its own privacy terms.

Hostinger provides website hosting and technical tools, while LiteSpeed Cache supports website performance and caching. These services may process technical information needed to deliver, secure and optimise the website.

A separate Cookie Policy may provide further details about the specific cookies and technologies currently used on this website.

9. Who may receive your information

We may share personal information only where reasonably necessary with trusted service providers that help us operate the website and deliver our services. These may include:

• Flodesk for signup forms, subscriber management and email communications;
• SureMail and its configured provider for transactional email delivery;
• WordPress, WooCommerce, SureCart and SureForms for website, shop and form services;
• WooPayments, Stripe and other payment processors presented at checkout;
• Hostinger, LiteSpeed Cache and other hosting, security, backup and technical providers;
• Google Site Kit and Google Analytics for website measurement and analytics;
• professional advisers such as accountants or legal advisers;
• government, regulatory or law-enforcement bodies where legally required; and
• another organisation involved in a lawful business transfer, restructuring or sale, subject to appropriate safeguards.

Service providers may process information only for the services they provide, subject to their contractual and legal responsibilities.

We may also disclose information where necessary to comply with law, protect rights or safety, investigate fraud, enforce agreements or respond to a lawful request.

10. International data transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we aim to ensure that an appropriate legal safeguard is used. Depending on the destination and provider, this may include an adequacy regulation, approved contractual protections or another lawful transfer mechanism.

You may contact us for further information about safeguards relevant to your personal information.

11. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, support and security requirements.

Retention periods may depend on:

• the nature and sensitivity of the information;
• whether you remain subscribed or continue using a service;
• the need to fulfil purchases and preserve download records;
• legal and financial record-keeping requirements;
• the possibility of a complaint or legal claim; and
• security, fraud-prevention and suppression-list needs.

When information is no longer required, it will be deleted, anonymised or securely disposed of, unless continued retention is required or permitted by law.

12. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

• ask whether we hold personal information about you;
• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to erase information in certain circumstances;
• ask us to restrict how information is used;
• object to certain processing, including direct marketing;
• request transfer of certain information in a portable format;
• withdraw consent where processing relies on consent; and
• raise concerns about solely automated decisions that have a legal or similarly significant effect, where applicable.

The availability of a particular right depends on the processing and lawful basis involved. Some rights are subject to legal exceptions.

We may ask for reasonable information to confirm your identity before responding to a request. We will not normally charge a fee, although the law permits fees or refusal in limited circumstances.

You have an absolute right to object to the use of your information for direct marketing. You can exercise this by using an unsubscribe link or contacting us.

13. How we protect information

We use reasonable technical and organisational measures intended to protect personal information against accidental loss, unauthorised access, alteration, misuse or disclosure.

These measures may include access controls, secure connections, account protections, security tools, backups, software updates and the use of established service providers.

No internet transmission or storage system can be guaranteed to be completely secure. You should take care when sending information online and use strong, unique passwords for any account.

14. Children’s privacy

The website and its commercial and email services are not directed specifically at children. We do not knowingly seek to collect personal information from children who are unable to provide valid consent under applicable law.

A parent or guardian who believes a child has provided personal information without appropriate permission may contact us so that we can review and, where appropriate, remove it.

15. Links and third-party websites

The website may contain links to external websites, social-media platforms, payment providers or other services.

Those services operate under their own privacy notices and practices. We are not responsible for how an external website collects or uses information after you leave OyaOmore.com.

We encourage you to review the privacy information supplied by any third party you choose to use.

16. Changes to this Privacy Policy

We may update this policy when our website, services, suppliers or legal obligations change.

The latest version will be published on this page and the “last updated” date will be revised. Material changes may also be communicated in another appropriate way.